Privacy Policy

Moticar ("Moticar", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Moticar mobile application, website, motiBuddie OBD2 device, and related services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide Directly

• Account information: name, email address, phone number, date of birth, gender, preferred currency and language.
• Vehicle information: make, model, year, engine type, transmission, fuel type, body style, colour, registration plate number, VIN, chassis number, engine number, and mileage.
• Vehicle documents: photographs of your vehicle, vehicle licence images, MOT certificates, insurance documents, and other compliance documents you choose to upload.
• Expense records: details of vehicle-related expenditures including amounts, dates, categories, payment methods, technician details, receipt images, and notes.
• Auto technician information: names, phone numbers, locations, and skill sets of mechanics and other service providers you save within the Service.
• Reminders and schedules: maintenance schedules, planned trips, and reminder preferences you configure.
• Communications: messages, feedback, and support enquiries you send to us.

1.2 Information Collected Automatically

• Device information: device type, operating system, unique device identifiers, app version, and mobile network information.
• Usage data: features accessed, screens viewed, actions taken, timestamps, and session duration.
• Log data: IP address, browser type, referring URLs, and crash reports.

1.3 Information Collected via the motiBuddie OBD2 Device

If you use the motiBuddie device, we may collect the following data directly from your vehicle's on-board computer:

1.4 Information from Third Parties

We may receive information about you from third-party authentication providers (such as Apple or Google) when you use social login, and from partners who provide vehicle data, fuel pricing data, or other services integrated with Moticar.

2. How We Use Your Information

We use your information for the following purposes:

1. To provide and operate the Service, including expense tracking, document management, maintenance reminders, diagnostics, trip tracking, and vehicle valuation.
2. To create and manage your account and verify your identity.
3. To process payments and manage your Membership.
4. To deliver AI-powered vehicle advice and personalised insights based on your vehicle data and expense history.
5. To provide vehicle security features including theft alerts, vibration detection, overspeed notifications, and GPS tracking (motiBuddie users only).
6. To generate vehicle health scores, driving behaviour analysis, and maintenance predictions.
7. To send you notifications, reminders, and alerts related to your vehicle, documents, and maintenance schedules.
8. To provide estimated vehicle valuations based on collected data.
9. To improve, develop, and optimise the Service through analytics and research.
10. To generate anonymised and aggregated statistical data for benchmarking, market research, and partnerships.
11. To communicate with you about Service updates, promotional offers, and new features (with your consent where required).
12. To detect, prevent, and address fraud, abuse, security issues, and technical problems.
13. To comply with legal obligations and respond to lawful requests from authorities.

3. Legal Basis for Processing

Depending on your jurisdiction, we process your personal information on the following legal bases:

• Contract: processing necessary to perform our contract with you (providing the Service).
• Consent: where you have given us explicit consent, such as for marketing communications or the collection of location data.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as improving the Service, fraud prevention, and analytics, provided these interests are not overridden by your rights.
• Legal obligation: where processing is necessary to comply with applicable laws and regulations.

4. How We Share Your Information

4.1 Service Providers

We share information with third-party service providers who assist us in operating the Service, including cloud hosting providers, payment processors, analytics providers, email delivery services, and customer support platforms. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Business Partners

With your consent, we may share anonymised or aggregated data with insurance companies, fuel station networks, automotive brands, and other partners to enable partnerships such as telematics-based insurance discounts, fuel price comparisons, and mechanic marketplace services.

4.3 Other Users

If you use multi-vehicle or shared access features (such as diaspora remote monitoring or fleet management), certain vehicle data and expense information will be visible to other authorised users you designate.

4.4 Legal Requirements

We may disclose your information where required by law, regulation, court order, or other governmental authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5. Data Storage and Security

5.1 Storage

Your information is stored on secure servers provided by reputable cloud hosting services. Data may be processed and stored in countries other than your country of residence. Where data is transferred internationally, we implement appropriate safeguards in accordance with applicable data protection laws.

5.2 Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and secure development practices. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5.3 Offline Functionality

The Application is designed to function offline. Data created or captured offline is stored locally on your device and synchronised with our servers when connectivity is available. You are responsible for the physical security of your device.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal information within a reasonable period, except where retention is required by law, necessary for legitimate business purposes (such as resolving disputes), or required to enforce our agreements. Anonymised and aggregated data that does not identify you may be retained indefinitely.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: the right to request a copy of the personal information we hold about you.
• Rectification: the right to request correction of inaccurate or incomplete information.
• Erasure: the right to request deletion of your personal information, subject to legal exceptions.
• Restriction: the right to request that we restrict processing of your information in certain circumstances.
• Portability: the right to receive your personal information in a structured, commonly used, machine-readable format.
• Objection: the right to object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of consent: where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@moticar.app. We will respond within the timeframe required by applicable law.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@moticar.app.

9. Cookies and Tracking Technologies

Our website and Application may use cookies, local storage, and similar tracking technologies to enhance your experience, analyse usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser or device settings. Disabling cookies may affect the functionality of certain features.

10. Third-Party Links

The Service may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party service you access through Moticar.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable laws. We will notify you of material changes by posting the updated Privacy Policy within the Application, on our website, or by sending you a notification. Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Privacy Policy.

12. International Users

Moticar is designed for use across multiple jurisdictions. If you are accessing the Service from the European Economic Area (EEA), United Kingdom, or any jurisdiction with data protection legislation, you may have additional rights under applicable laws such as the General Data Protection Regulation (GDPR) or the UK Data Protection Act. We are committed to complying with the data protection laws applicable to you.

For users in Nigeria, we comply with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA). For users in other African nations, we comply with applicable data protection frameworks in your jurisdiction.

13. Data Protection Officer

If you have questions or concerns about how we handle your personal information, you may contact our Data Protection Officer: